Privacy Policy

City Skyline Decor ("we," "us," or "our") is a brand operated by K94 Production LLC, based in Roselle, Illinois. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit cityskylinedecor.com, place an order, or otherwise interact with us.

By using our website or services, you agree to the practices described in this Policy. If you do not agree, please do not use the site.

1. Information We Collect

Information you provide directly

• Order information: name, shipping address, billing address, email, phone number, and the items you order.
• Payment information: processed by our payment processor, Stripe. We do not store your full card number on our servers. Stripe handles payment data under PCI DSS standards.
• Communications: any messages you send to us by email, contact form, or other channels.
• Newsletter signups: if you subscribe to workshop notes, we store your email address and the date of signup.

Information collected automatically

• Usage data: pages visited, time on page, referring source, and similar analytics via Google Analytics 4 (GA4).
• Device data: IP address, browser type, operating system, screen size, and approximate geographic region (city or state level).
• Cookies and similar technologies: small data files stored on your device. See Section 6.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders, including printing, packing, and shipping your skyline.
• Send transactional emails such as order confirmations, shipping notifications, and customer-service replies.
• Send occasional marketing emails about new cities and workshop notes, only if you have subscribed. You can unsubscribe at any time.
• Analyze site performance and improve our products, designs, and user experience.
• Prevent fraud, secure our systems, and comply with legal obligations.
• Respond to your inquiries and provide customer support.

3. Sharing of Information

We share your information only with the following categories of recipients, and only as needed:

• Service providers who help us run our business: Stripe (payments), Resend (transactional email), Vercel (web hosting), Google (analytics via GA4), and shipping carriers (USPS, UPS, FedEx).
• Legal authorities when required by law, court order, or to protect our rights.
• A successor entity in the event of a sale, merger, or business transfer.

We do not sell your personal information. We do not share it with advertisers for cross-context behavioral advertising.

4. Data Retention

We keep order records for as long as required for accounting, tax, and warranty purposes (typically 7 years under US tax law). Marketing email subscriptions persist until you unsubscribe. Analytics data is retained per Google Analytics defaults (26 months for user-level data unless changed in our settings).

5. Your Rights

California residents (CCPA / CPRA)

If you live in California, you have the right to:

• Know what personal information we have collected about you.
• Request deletion of your personal information, subject to legal retention requirements.
• Correct inaccurate personal information.
• Opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioral advertising, so this right is already honored by default.
• Non-discrimination for exercising any of these rights.

Other US states

Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws have similar rights. To exercise any of these rights, email us at hello@cityskylinedecor.com with the subject line "Privacy Request."

EU and UK visitors

We currently ship only to the United States and Canada. If you visit our site from outside these regions, we still process minimal data (IP, browsing behavior) under the legitimate-interest basis for security and analytics. EU and UK residents may contact us to request access, correction, or deletion of any data we hold.

6. Cookies and Analytics

We use Google Analytics 4 to understand how visitors use our site. GA4 uses cookies and similar identifiers. The data is aggregated and does not personally identify you to us.

We use Stripe's payment cookies during checkout to prevent fraud and process payments.

You can disable cookies in your browser settings. Some site functions, including checkout, may not work correctly with cookies disabled.

7. Security

We protect your information with industry-standard measures: HTTPS encryption in transit, encrypted storage at rest (handled by Vercel and our service providers), and limited internal access. No system is perfectly secure, and we cannot guarantee absolute protection of data transmitted over the internet.

8. Children

Our site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be announced on the homepage or by email to subscribers.

10. Contact

For any privacy-related question, request, or concern, email us at hello@cityskylinedecor.com or write to:

City Skyline Decor / K94 Production LLC
Roselle, IL 60172
United States